Nine out of ten office workers ‘confident face-to-face meetings will become the norm again by the end of the year’ – Business Traveler

Rail operator LNER has released a new report on the future of business travel in the post-Covid world.

Entitled Railway to Recovery: the future of business travelthe report reveals that 89% of office workers are convinced that face-to-face meetings will become the norm again by the end of the year, with around 60% considering that some presence in the office is essential for sharing intelligence economy and better customer service.

More than a third of respondents said the lack of face-to-face meetings had hindered new opportunities, with nearly 60% reporting an upturn in business/trade since face-to-face interactions resumed.

The LNER said it was currently seeing more than 5% growth in business travel week on week, adding it “does not expect this to decline in 2022”.

“Our conversations with businesses revealed that face-to-face meetings are more important than ever as people continue to reconnect and recover after a difficult few years,” said David Horne, LNER’s chief executive.

“While virtual platforms have grown enormously, our research has revealed that people want to get out and travel for business, and reap the benefits of meeting clients and colleagues in person.

“To help businesses navigate the complexities of today’s landscape, at LNER we have identified the drivers of business travel, the pressures employers face and the emerging needs of business travellers.

“We hope our findings will help inform and advance the travel policies of businesses across the UK, as they seek to grow in a sustainable and responsible way.”

The full report – commissioned by LNER in collaboration with Thread & Bloom and Nina&Pinta – can be viewed here.

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