FORT LAUDERDALE, Florida–(BUSINESS WIRE)–Before, work was a place where people went. Today, it happens everywhere. The London Councils of the Royal Borough of Kingston upon Thames and the London Borough of Sutton understand this and take advantage virtual offices of Citrix Systems, Inc. (NASDAQ: CTXS) to create a simple experience that empowers employees to perform at their best and meet the needs of the more than 400,000 constituents they serve.
“We believe that work is what you do, not where you go and the whole strategy behind our infrastructure has been to allow our employees to access all their services from any device, anywhere “, explained David Grasty, Head of Digital Strategy and Enterprise. Portfolio for the digital and IT service of the two municipalities.
Transform the employee experience
Using Citrix Virtual Apps and Desktops™ delivered on Google CloudGrasty and his team provide consulting and shared services applications to more than 5,000 employees so they can access the resources they need to do their jobs, wherever they are.
“Most of our processes use line-of-business applications such as case management tools and all of this is delivered using Citrix technology,” Grasty said. “The combination of Citrix and Google has allowed people to work seamlessly wherever they are, without needing the workarounds that some other councils have had to create.”
Expand the talent pool
It has also given councils a head start in recruiting talent in what remains a tight and highly competitive job market.
“We’re using technology to be more flexible, and one of the main results is that we’re able to reach more applicants and from a wider area, which is important for a London-based utility,” Grasty said. “We have proven that our staff can do a great job, whether at home, in the office or working onsite with one of our partners – and we have the right technology and support to enable them to do so. TO DO.”
Facing the challenges of the pandemic, Grasty noted, “Our previous investments in remote working and the technology to support it have paid off. People went home and were able to focus on delivering their services to citizens without worrying about the technology supporting them.”
And according to Kingston and Sutton call center manager Alex Marston, they deliver.
“For residents and businesses in our boroughs, access to support has not changed,” he says. “Actually, it got better. And that was vital because we were dealing with residents who suffered from food insecurity as well as physical and mental health issues that required prompt attention and action. At no time was our contact center able to take calls. We were available 24/7. »
Modernize and simplify IT
The Shared Services IT team at the Kingston and Sutton councils also benefited from the move to Citrix on Google Cloud.
“We haven’t changed our infrastructure significantly to allow almost everyone to work flexibly,” Grasty said. “That was the biggest result for us – we didn’t have to do anything differently – the combination of Citrix and Google just works.”
Citrix and Google Cloud have been helping organizations make work more accessible, flexible, and secure for more than a decade. Learn more about their partnership and how they can add value to your organization.
Citrix (NASDAQ: CTXS) develops secure, unified digital workspace technology that helps organizations unlock human potential and deliver a consistent workspace experience wherever work needs to be done. With Citrix, users get a seamless working experience and IT has a unified platform to secure, manage and monitor various technologies in complex cloud environments.
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