County commission to discuss customer service issues at Shelby County Clerk’s Office

MEMPHIS, Tenn. (WMC) – Take steps to improve operations at the Shelby County Clerk’s Office.

Customers have complained for months about long lines and unanswered phone calls as they try to get new car tags, driver’s licenses or marriage licenses from the clerk’s office. county.

Shelby County Clerk Wanda Halbert had a conference with Commissioner Michael Whaley on Friday, March 4, 2022. He is the chair of the Shelby County Commission’s Budget Committee.

Halbert said his office is experiencing a staff shortage, made worse by COVID-19. She also said they had outdated phones and computers that couldn’t handle the volume of calls they received daily. And with tens of thousands of new Tennessee tags to send out, the delays are getting worse, she said.

“We made videos and took pictures,” Halbert told Action News 5. “So we can show the county commission that we’re in dire straits right now. It’s been that way for some time. “Our facilities are not in the best condition. It was a real struggle.”

Halbert said his office needed more funding to do the job. Commissioner Whaley has asked him to appear before the county commission next week.

“There has to be a short-term fix,” Whaley said. “It better serves our constituents. And I’m certainly willing to support a solid long-term plan as budget chair this year. »

Commissioner Whaley also said it was important to have accountability for any department funded by the county commission.

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